Cancellation & Refunds

At Banali Variety Store, we work hard to provide quality products and a seamless shopping experience. However, we understand that sometimes an order may need to be cancelled or refunded. Please read the policy carefully to know how cancellations and refunds work at our store.

1. Order Cancellation Policy

1.1 Customer-Initiated Cancellations

You may request to cancel your order within 12 hours of placing it, provided the order has not yet been shipped.

You can cancel your order if:

  • The order is still in the processing stage

  • The order is not packed or dispatched

  • You contact us within the allowed timeframe

You cannot cancel your order if:

  • The order has already been shipped

  • The order is out for delivery

  • The cancellation request was made after 12 hours

If the order has already been shipped, a cancellation is not possible, but you may be eligible for a return depending on our Return Policy.

1.2 Seller-Initiated Cancellations

We reserve the right to cancel your order under the following situations:

  • Product is out of stock

  • Invalid or incomplete address

  • Payment issues

  • Technical problems or unexpected delays

  • Fraudulent or suspicious order activity

If we cancel your order, you will be notified immediately, and a full refund will be initiated.

2. Refund Policy

Refunds are issued only after the order is successfully cancelled (before shipping) or after a return is processed (if allowed).

2.1 Refund Eligibility

You are eligible for a refund if:

  • You cancelled your order before it was shipped

  • Your returned product was approved after inspection

  • Your order was cancelled by us due to stock or technical issues

2.2 Refund Timeline

Once approved, refunds are processed within:

⏳ Refund Processing Time: 0–7 Business Days

The refund will be credited to your original payment method such as:

  • UPI

  • Wallet

  • Debit/Credit Card

  • Net Banking

Your bank/payment provider may take extra time to display the refunded amount.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

  • Returned item is used, damaged, or missing accessories

  • Product does not pass the quality inspection

  • Customer sends product back without approval

  • Cancellation request is made after the order has been shipped

  • Non-returnable category products (mentioned in Return Policy)

4. Refund for COD Orders

If you paid via Cash on Delivery, refunds will be issued via:

  • Bank Transfer

  • UPI ID

  • Wallet (if applicable)

You must provide correct bank/UPI details.

5. How to Request Cancellation or Refund

To initiate a cancellation or refund, contact us with:

  • Your Order Number

  • Your Full Name

  • Reason for cancellation/refund

  • Product photos (if requesting refund via return)

Contact Us:
📧 Email: support@banalivarietystore.com
📞 WhatsApp: +91 8527466315

6. Important Notes

  • Refund will only be processed once inspection is completed.

  • If a customer refuses delivery without valid reason, shipping charges may be deducted.

  • Banali Variety Store reserves full rights to approve or decline refunds based on policy conditions.